CraftPal connects homeowners and tradespeople in a trusted space. These guidelines help us keep things respectful, safe, and successful—for everyone.

1. Be Respectful and Courteous

• Treat tradespeople with kindness and consideration just as you’d wish to be treated.
• Harassment, abuse, or discrimination of any kind will not be tolerated.

2. Provide Clear and Accurate Task Descriptions

• The more details you provide, the better the match.
• Explain your project honestly, with realistic timelines and clear expectations.

3. Communicate Promptly and Professionally

• Reply to messages in a reasonable amount of time.
• Raise any issues or concerns directly and calmly, we’re all here to solve problems together.

4. Stick to Agreements and Fair Payments

• Confirm pricing and payments in the app before proceeding with a booking.
• Pay promptly once the task is completed to your satisfaction.
• Do not withhold payments unfairly or without cause.
• To ensure your booking is secure, all communication, quotes, and payments should be made through the CraftPal platform.
• If a CraftPal asks you to cancel your request so they can complete the job privately, do not agree. This removes your protections in the event of a dispute or incomplete work.

5. Provide Constructive Feedback

• After a task is finished, leave a helpful and constructive review.
• Your reviews aid in strengthening our community’s credibility and enable future clients to make well-informed choices.

6. Raise Concerns through Proper Channels

• If you have a dispute, a complaint, or an unusual incident, please contact our support team directly.
• We’re here to help resolve problems fairly and efficiently.

7. Respect Privacy and Confidential Information

• Do not share a tradesperson’s or another community member’s personal information without consent.
• Handle all payments and communication within the CraftPal platform for everyone’s safety.

8. Together We Build a Stronger Community

• By following these guidelines, you contribute to making CraftPal a platform that homeowners and tradespeople can trust. We appreciate your professionalism, fairness, and care.
• We’re proud to grow alongside you.