As a CraftPal Pro, you’re not just doing a job, you’re representing the spirit of professionalism, fairness, and trust that our community stands for.

These guidelines help keep CraftPal a safe, reliable, and rewarding place for you and your clients.

1.  Deliver Quality, Every Time

• Always strive for excellent workmanship — do the job as promised, to the best of your ability.
• Communicate clearly about what’s possible, what’s included in your quote, and when you’ll get it done.
• Treat every job like it’s the one that will earn your next referral.

2. Be Respectful and Professional

• Always treat clients and fellow tradespeople with courtesy and dignity.
• Harassment,discriminationor offensive comments are prohibited.
• Respect clients’ time, property, and privacy while you’re on the job.

3. Be Honest in Your Profile and Quotes

• Reply to messages in a reasonable amount of time.
• Raise any issues or concerns directly and calmly, we’re all here to solve problems together.

4. Use CraftPal for All Communication and Payments

• Keep all messaging, task updates, and quotes within the platform.
• Process payments through CraftPal to enable a smooth, secure transaction.
• To maintain transparency and protect everyone,
• CraftPals must never encourage clients to cancel their task to arrange payment or work outside CraftPal.

This includes:

• Offering lower prices in exchange for off-platform payment.
• Asking a client to cancel a posted task to work privately.
• Exchanging personal contact details before a booking is confirmed.

Doing so:

• Violates the platform’s rules.
• Circumvents the pay-as-you-earn model that keeps things fair.
• Risks permanent removal from the platform

5. Stay Safe and Follow Regulations

• Always work in compliance with local laws, regulations, and health and safety standards.
• Ensure you hold the appropriate licenses, certifications, or insurance for your trade.
• Do not perform tasks that compromise safety or violate regulations.

6. Ask for (and Learn From) Feedback

• After completing a job, encourage your client to leave a review.
• Use positive reviews to aid your credibility, and constructive comments to help you improve.
• Continuous improvement guarantees ongoing customer satisfaction.

7. Together We Build a Stronger Community

By following these guidelines, you contribute to making CraftPal a platform that homeowners and tradespeople can trust. We appreciate your professionalism, fairness, and care.
We’re proud to grow alongside you.

• Do not share a tradesperson’s or another community member’s personal information without consent.
• Handle all payments and communication within the CraftPal platform for everyone’s safety.

8. Together We Build a Stronger Community

• By following these guidelines, you contribute to making CraftPal a platform that homeowners and tradespeople can trust. We appreciate your professionalism, fairness, and care.
• We’re proud to grow alongside you.