CraftPal Privacy Policy
Effective Date: 1st September 2025
Jurisdiction: United Kingdom (UK GDPR & Data Protection Act 2018)
1. Introduction
CraftPal (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform including our website, mobile app, and related services (together, the “Platform”).
By using CraftPal, you agree to the practices described in this policy.
2. Who We Are
CraftPal operates a UK-based online platform that connects homeowners and service seekers (“Users”) with skilled, verified tradespeople (“CraftPals”).
Our legal entity is:
CraftPal Ltd
85 Great Portland Street
First Floor
London
W1W 7LT
Email: privacy@craftpal.io
3. What Information We Collect
We collect the following categories of personal data:
i. Information You Provide Directly
- Name, email address, phone number
- Profile information (bio, photo, postcode, trade/skills)
- Payment details (processed securely by third-party provider)
- Messages sent through our platform
- Job/task descriptions, reviews, and ratings
ii. Automatically Collected Information
- IP address and device identifiers
- App usage data (clicks, navigation, time spent)
- Location data (if enabled)
ii. Verification & Compliance
- ID documents (e.g. driving licence, passport)
- Proof of qualifications, insurance, or right to work (CraftPals only)
4. How We Use Your Information
We use your information to:
- Create and manage your account
- Match Users with relevant CraftPals
- Enable messaging, quoting, and bookings
- Process payments and issue receipts
- Send confirmations, updates, and support communications
- Improve our services through analytics and feedback
- Prevent fraud and enforce our terms
5. Legal Basis for Processing
We only process your data when we have a legal basis to do so under UK GDPR:
- Contractual necessity (e.g. managing bookings and payments)
- Legitimate interest (e.g. improving our services, protecting users)
- Consent (e.g. marketing communications)
- Legal obligation (e.g. for identity verification or compliance)
6. Sharing Your Information
We may share your information with:
- Service providers (e.g. cloud hosting, payment processors)
- Verification partners for ID or qualification checks
- Legal authorities if required by law or to enforce our policies
We never sell your personal data.
7. How We Store and Protect Your Data
- Data is stored securely on servers in the UK/EU.
- We use encryption, access controls, and secure processing protocols.
- Only authorised staff and providers can access your information.
8. Data Retention
We retain your data:
- As long as your account is active
- For 6 years after your last activity (to comply with tax and regulatory obligations)
- Unless you request deletion (see section 9)
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Object to or restrict certain processing
- Withdraw consent at any time (for marketing, etc.)
To make a request, email us at: admin@craftpal.co.uk
10. Cookies and Tracking
We use cookies and similar technologies to:
- Enable secure login
- Remember preferences
- Analyse usage and improve performance
You can manage cookies in your browser settings or opt out via our [Cookie Policy] link.
11. Children’s Privacy
CraftPal is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this policy from time to time. We’ll notify users of material changes by email or via the app.
Continued use of the Platform after an update constitutes your acceptance.
13. Contact Us
For privacy-related questions or requests, contact:
Omnisphere Labs Limited
Email:admin@craftpal.co.uk
You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk
